BMGi Customer Google Reviews

Dean Symons
24th Aug 2026 Absolute legends for after sales support. I ran into an issue of my own doing, they took the time to not only talk me through it via messenger, but send short how-to videos to match what I was doing. Couldn't be happier. They even passed the sense of humour check when I sent an AI image of my entire gate on fire (while I waited for the rain to stop) which got a laugh after a brief moment of terror. Worth it.

Daza
15th June 2026 Good company, good products

Matt
4th April 2026 I bought a single swing solar gate opener from BMGi about 6 years ago and it’s been a solid bit of gear. The price was good at the time, and the quality has held up well. In that time it’s needed very little maintenance. The only real issue was the main bearing recently failing, which I’d say is fair after that long. Every time I’ve dealt with BMGi, the staff have been easy to deal with. They explain things clearly without overcomplicating it, which makes a big difference when you’re trying to sort something yourself. I’ve recommended them to a few friends and family over the years and they’ve all had similar experiences. Would definitely recommend them if you’re looking for a reliable setup from a family-run business.

Michael Dyer
4th Sept 2025 Great place, good service and price

Neil Walker
2nd June 2025 I recently installed two 2.6 metre aluminium gates and paired them with two TMT 400LLS swing sate openers. As the gates open towards the road I used the push to open brackets that allowed me to have the openers and electric gate lock inside the gates. The openers come with a manual that is well written and comprehensive and gave me confidence in installing them myself. The end result is great. The customer service from Nicole and Grant was first class. Highly recommend BMGi.

David Glarvey
17th April 2025 Nicole knows her job, I went it there looking to buy a complete new circuit board and her knowledge of the systems saved me hundreds of dollars. I've had my gate for almost 15years and no problems Nicole got me the part to fix it for $50. Brilliant service

Alastair Taylor
18th Mar 2025 Customer service, including after sales, is second to none. I highly recommend this company.

Steve Ubank
17th Sept 2024 When you receive great service, you should be acknowledged. Nicole was most helpful from my initial enquiry all the way through to the sale and after sales and provided guidance on installation of the motor. The videos in the support page were brilliant and easy to understand which assisted in the installation of the motor. Grant also assisted with some technical enquiry that I required. First class service, product purchased was what they said it was and did. I highly recommend BMGI and can't speak highly enough of both Nicole and Grant.

Kellie Grigor
29 Sept 2023 I have lived on the land all my life. Having electric gates is a God send especially when moving livestock around on your own with a dog. Having these quality gate openers are what makes a good or not so good day for us farmers.Over the past 31 years I have had multiple electric and solar farm gates on my property. Those set ups were ok to good until I found BMGI gate systems. WOW these guys and their products are a game changer. The product quality is exceptional but the after sales Customer Service is impeccable. THANK YOU Grant for always being on the phone for me. I'm a female and do all the work myself so I had the odd challenge. Your honesty and encouragement is wonderful. All my property solar gates are being changed over to BMGI gate openers. Thank you Grant and Nicole for your on going service and support. 10/10 . Will be back for more. Cheers Kell

Chris Davis
29 Dec 2022 Fantastic products and extremely helpful. Can not recommend high enough!

Joanne Burns
19th Jul 2022 The long distance remote is fantastic. My house is on a dense bush block at least 450m away from the gate(in a direct line). I can now open the gate while standing in my house. I’m stoked! I was given great advice and support from BMGi right from initial enquiry to purchase. One very happy customer!

Dee Cee
15th Mar 2022 Great Experience with BMGi. Response time was super fast. Nicole was an absolute pleasure to deal with and so helpful and knowledgeable, ensuring I had everything covered for my DIY sliding gate motor install as well as any subsequent enquiries I made during and post install of the motor. Products were packaged well and promptly sent. If their service is as good as I got at all times then I can highly recommend.

Concerned Neighbour
1st Sept 2021 Absolutely top service! Our solar gate stopped working and Nicole guided us total novices through the intricate workings of the board and it works! We can't recommend them highly enough.

Jarrod Etherington
18th Aug 2021 Exceptional service from the team at BMGi who went above and beyond regular customer service to help out with setting up additional items for an existing remote and gate set up. Would thoroughly recommend.

Debbie McCann
30th Mar 2021 Big shout out to Barry for going the extra mile in after sales service. After giving us five years of trouble free operation our double swing gate opener experienced a malfunction requiring technical support from BMG. I rang on a Saturday expecting to be told to ring back on Monday however Barry proceeded to troubleshoot the problem immediately and after some toing and froing, was operating normally. This type of service is rare in this day and age. Full marks Barry, With thanks Brian and Deb.

Sue Garner
27th Mar 2021 WOW the customer service I received yesterday was top class! I left a message for someone to call back as I needed to reset our gates and within half an hour I was talking to a wonderful lady ( I'm sorry I cant remember your name) who helped me through the process. The gates are now working perfectly. I have not experienced customer service like that for I don't know how long. THANK YOU !!!! I totally recommend BMG - their product and customer service. thanks Sue

Matthew Pisani
12 Nov 2020 Not often I take the time to write a review, but this is well deserved! The quality of the product is fantastic and very easy to install with clear step by step instructions and the level of customer service I have received is by far the best I've experienced in years. Nicole has been extremely helpful and a pleasure to deal with. Well done and thanks again.

Barney
11 Apr 2020 We bought a gate opener from BMGI , and not only has the product represented great value for money, but after-sales service has been exceptional. This is the true mark of a great company. Everyone I’ve spoken to has been helpful, and they’ve always delivered what they promised. The opener has endured years of the harsh Aussie weather and has been very reliable, as well as adding a feeling of security to our property. Thanks BMGI!

Luke Mc Cracken
2nd Oct 2019 Absolutely AMAZING service! Every single person I spoke to either on the phone or via email was extremely helpful and got my problem resolved asap, from shipping me items to arrive the next day to explaining how to fix a problem. I would not hesitate to work with BMG Imports and highly recommend them to you.

Dennis Rowe
11th Jul 2019 We have bought a couple of gates over the years and always been a pleasure to deal with. Had one gate play up this morning and i rang BMGi up. The bloke was so nice and ran me through a few things to do. Got our gate working. Would highly recommend this company for service and advice.

Richard Vaughan
27th Jun 2019 BMG supplied me with their 2 x gate opening kit at a very affordable price. The products seem robust and once I installed them they've been working perfectly. I found their installation manuals to be overly complex (lost 1 star) but their phone support was exceptional. Would definitely recommend BMG and would purchase from them again.......Great products and excellent support!

Gary Musarra
17th Jun 2019 Gate, slider and motor have been in for about a week now and everything is working great. Gate looks good and all components were relatively easy to install. Staff were great to deal with and offered support if needed.

Ian Paige
28th Mar 2019 Had a problem with my gate opener that was installed by the previous owners. Found BMG's phone number on the gate controller. Rang and spoke with Barry. He was professional and extremely helpful and within a few hours, under his guidance, my gate is now functioning correctly. He went above and beyond my expectations and I will certainly use his services in the future.

Steven Templeton
10th Feb 2019 Super friendly staff, great prices

Richard NT
17th Oct 2018 Great products at a reasonable price. Purchased a swing gate opener that has survived heavy daily use, and a couple of wet seasons under extreme weather conditions here in the NT. BMG staff are ALL excellent to deal with over the phone; and their after sales service is nothing short of outstanding! 10/10 from me !

MKarron Baker
7th Sept 2018 Great after sales service and follow up. Highly recommend.

M O'C
23rd Jul 2018 I knew what I wanted in a gate closer and then started doing my research. Was not impressed with the cheap units (or the expensive ones!) on ebay and I am Always cautious about buying Technical products on that forum because of the total lack of support. The Italian units are frighfully expensive and the American units do not rate well in the reviews for the money you have to pay. There was ONE system that stood out from the crowd in the Amazon reviews - the system that BMGi sells. After a brief discussion with the BMG staff, I took advantage of the EOFY sale and purchased a single gate solar system for a 4.2m farm gate. The system arrived 4 days later and I installed it myself in a matter of hours. The quality of the components is impressive and there was nothing else to purchase - it is a complete system. I had two occasions where I needed technical support and it was provided within minutes. The control board on the gate closer developed some "strange behaviours" over the next week and I reported this to the BMG staff. After a couple of diagnostic tests performed by me whilst on the phone to BMG, I had a new control board delivered two days later at no cost to me. The gate works a treat now. BMGi backed up their product and supported me the whole way. As I always try to do - stick with a local. It is well worth it in the long run. You will NOT get this type of service on ebay. Well done BMGi. I highly recommend the company and their products. I declare that I am in NO WAY affiliated or associated with BMGi.

Update: Gates are working great and have not missed a beat since installation almost 2 years ago. I have added a light and electric lock. 100% quality.

Jan deMooji
5th Dec 2017 I'm not very technical and have no experience with this, but after receiving advice from BMG, I received my E8-500 single electric gate motor kit about a month ago and installed it (it came pre-wired) on a Saturday morning. Installation was easy and instructions very clear. Questions were answered promptly and the gate works perfectly. I added a 12V gate lock and wireless entry and exit buttons and all seems to be of high quality. Highly recommended !

Kyle Chamberlainopen
1st August 2016 Hi There, I just want to say thank you for the great service, both on the day we visited the showroom, and the phone help also. After installing the swing gate opener, very easy to do, I had a small issue you helped with over the phone. The instructions supplied where clear and concise and easy to follow. After a few minor adjustments our gate swings perfectly and has a solid open and close position. I have no trouble in recommending you, and in fact have already, to three potential purchasers. So in closing thank you, and you have an extremely happy customer.
Best regards,
Kyle & Leanne Chamberlain Thirlmere NSW